The following information has been provided based on the Specified Commercial Transaction Act.
Distributor
TRUSTLEX Inc.
Chief Operating Officer
Jyunichi Nishimura
Location
2F Dai-2 Kimi Bldg., 2-11 Toyotsu-cho, Suita, Osaka 564-0051
Telephone number
０６-６３７８-１６１１
Email address
info＠trustlex.co.jp
Fees other than the product price
■Shipping charges for purchases less than 33,000 yen (including tax)
*Free shipping is available for purchases of 33,000 yen or more.
■Bank transfer fee for purchases made by bank transfer
Or cash on delivery fee for goods on delivery
・Up to 30,000 yen: 330 yen
・Up to 100,000 yen: 550 yen
・Up to 200,000 yen: 1,100 yen
・Up to 300,000 yen: 2,200 yen
(Both the product price and handling charge are tax included.)
Request expiration date
If we are out of stock, we will contact you by e-mail.
Defective products
In the unlikely event that you receive an item that is different from your order or defective, please contact us by phone or e-mail within 8 days of receiving the item and return it to us.
We will send you a replacement product immediately after confirming the details of your return.
(Orders cannot be cancelled.)
However, please note that we cannot accept returns if the product is damaged or soiled by the customer.
Sales volume
No specific requirements (depending on the product)
Delivery date
We generally prepare for shipping within 1 to 5 business days after an order is placed (after payment is confirmed).
For pre-order items and items that are difficult to obtain, we will notify you of the arrival date by e-mail, etc., and ship the items as soon as they arrive.
Method of payment
Bank transfer or cash on delivery
Payment deadline
In case of bank transfer
Please transfer the money to our designated account within seven days from the date of your order.
If payment is not received after seven days, we will cancel your order.
Please place your order again.
Return period
In the unlikely event that you receive an item that is different from your order or defective, please contact us by phone or e-mail within 8 days of receiving the item and return it to us.
We will send you a replacement product immediately after confirming the details of your return.
(Orders cannot be cancelled.)
However, please note that we cannot accept returns if the product is damaged or soiled by the customer.
Return shipping costs
Return shipping costs will be borne by us in case of delivery errors or quality defects, and by the customer when returns occur due to the customer (e.g., wrong order).